Customer Feedback...

We care about your concerns and always welcome your comments.

If you're happy with the service/products you received or if you wish to provide feedback on our service/products we'd love to hear from you. Complete the customer feedback form below and contribute to the ongoing review and development of our services. You can also contact us by:

Writing to The Printed Bag Shop, Office 1B, Planet Business Centre, Planet Place, Killingworth, Newcastle upon Tyne, NE12 6DY
Telephone on 0191 2687555
e-mailing us at customerfeedback@theprintedbagshop.co.uk
Completing our feedback form also available by post.

1) Customers Name:

2) Company:

3) Email Address:

4) If you enquired via telephone, how would you describe the service you received?:

5) How long did it take to receive a response from your enquiry?:

6) Did you receive enough information in your quotation?:

6a) If you answered 'almost' or 'no' to the above, what was missing from your quotation?

7) Were the prices you received competitive?:

8) How did you find our ordering process?:

9) Were our staff helpful and polite?:

10) Did your order arrive on time?:


11) How would you rate the quality of the product you received?:

12) Would you order from The Printed Bag Shop again?:

13) If you answered 'no' or 'definitely not' why?:

14) If you would like to make any further comments good or bad, or you were happy with the service you received please leave a testimonial in the box below. We are always looking to improve our services so any feedback would be greatly appreciated.

If you have a complaint please write to us at the address above and it will be acknowledged within five working days of receipt and replied to within 21 working days of its acknowledgement.

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