06 Jun How to buy printed bags from TPBS
There’s nothing we love more than helping you lovely lot create the bespoke printed bags you’ve always dreamed of for your brand!
We pride ourselves on the level of our support and customer service, and work our hardest to make sure every single TPBS customer has a happy experience with us by going above and beyond to deliver what you need, when you need it.
The process of making an enquiry with us couldn’t be easier, but we thought it might be helpful to give you an insight into how the whole things works before you email us, so you know what’s coming and what’s needed from you to get your hands on your custom printed bags!
Step 1: Make an enquiry
The first thing we need you to do? Just get in touch! Whether it’s by phone, by email or through one of our ‘Request a Quote’ forms throughout the website, all we need from you to get started is a brief overview of what you’re looking for.
If you don’t know what you want yet, that’s fine! Contact us with your situation and we can work to find the best product for you. We can even provide support with your printed bag design if you need it.
Step 2: Receive a quote
Once we know what you’re after, we can put together a quote for you. This will be emailed over to you by one of our lovely sales team, and will include a range of options to show you price comparisons for different quantities and sizes. The quote will also confirm the lead time for the bags too, so you can know when to expect them, and whether you need to ask for fast track delivery.
Step 3: Give us the go ahead
This one’s easy – just let us know that you’re happy with your quote and would like to go ahead with the order! We’ll then send an email asking you to confirm your delivery and invoice address.
Step 4: Send us your artwork
To get things rolling and get your bags printed, we need you to send over your artwork for your bags in one of the following formats: a vectored or outlined PDF, an Adobe Illustrator file, or an EPS file. We’ll also need the Pantone colours used in your artwork, but if you don’t know them, fear not – we can suggest ones that are as close as possible for you.
Step 5: Sign your order acknowledgement
After the sales team receive your artwork, your order will be passed on to our admin team. From there, we’ll send you our order acknowledgement form, just to confirm everything. This will be sent to you electronically via a program called Docusign, and it only takes a couple of clicks from you to sign this and send it back to us.
Step 6: Approve your artwork
The admin team will then send over your final artwork proof from our designers, using Docusign again, just so you can see how the artwork will look in context and in scale with the bag. Once that’s signed off, we can get your printed bags into production!
Step 7: Pay your invoice
From here, our accounts team will get in touch with you and send over our pro forma invoice, which must be paid in order for your bags to be delivered. We do a standard credit check for all customers and in some cases, particularly on your first order, you may be required to pay for your order immediately, before the bags are put into production (rather than before delivery). This should be done as soon as possible as any delay may affect your delivery date. Your payment terms will always be clearly stated on your order acknowledgement.
We make payment as easy as possible – you can pay by bank transfer or card, and we provide all the details clearly for you. Once payment is received, we will send over your VAT invoice for you to keep for your records.
All first orders from a customer must be paid pro-forma, but when you come back to us you are able to apply for a credit account if you wish; just ask us for a form.
Step 8: Your bags are delivered!
The exciting bit! Once your bags are ready, they’re delivered to you as soon as possible – and if you choose our fast track delivery option, they could be with you in 7-10 days.
When you get your bags, get in touch with us to confirm that you’re happy with them!
And there it is! 8 short, simple steps, designed to make it as easy as possible for you to get your ideal custom printed bags.
The whole process is managed by our lovely team of printed bag experts, and if you have any issues along the way, we will do everything we can to help!
To get the ball rolling, start with Step 1 and get in touch! You can request a quote for your printed bags today by calling 0191 268 7555, or emailing email@example.com.